Customer Support

Frequently Asked Questions

The information below explains common order, payment, delivery, tracking, return, and refund topics.

Delivery & Tracking

When should I expect my order to arrive?
Delivery time equals processing plus shipping. Processing typically takes Processing Time: 1–2 business days Shipping Time: 7–14 business days Total Delivery Time: Orders are typically delivered within 8–16 business days, depending on the destination.s.
Do you provide shipment tracking?
Yes. After your order ships, we will email you a tracking number and tracking instructions.

Payments

Which payment methods can I use?
We accept major card networks and supported wallets, including: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. Enter your payment details at checkout; transactions are processed securely.

Order Changes

Can I edit my order after placing it?
If you need to update an order, please contact our support team promptly at help@qulmer.com. Once an order has shipped, changes may no longer be possible.
Is it possible to cancel an order?
Cancellations are available prior to shipment. If you cancel before your item ships, you are eligible for a full refund.

Returns & Refunds

What is your return policy?
Returns are accepted within 30 days from the date of delivery. Items must be unused, in original condition, and have all tags/labels attached. If the return is due to our responsibility, we will reimburse return shipping costs. If the return is not due to our responsibility, shipping costs are not reimbursable. For assistance, email help@qulmer.com.
When will my refund appear?
After we receive your return, refunds are typically processed within up to 7 business days. Posting times may vary depending on your payment provider.