Privacy Policy

1. Business & contact

Qulmer is the business responsible for the processing of personal information described in this Policy.

2. Key concepts

• Personal information generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual.
• Processing means collecting, using, storing, sharing, or otherwise handling personal information.
• Service providers are vendors that process personal information on our behalf to help us operate the Site (e.g., payment processing, shipping, hosting).

3. Information we collect

3.1 Information you provide

• Account & order details: name, email, phone, billing/shipping address, purchased items, order messages, and customer service communications.
• Customer support: messages you send us and any information you choose to provide when requesting support.
• Reviews and content: text, images, or other content you submit on the Site (where enabled).

3.2 Information collected automatically

• Device & usage data: IP address, device identifiers, browser type, operating system, referral URLs, pages viewed, and timestamps.
• Log & security data: records of access, error logs, and events used to maintain site performance, prevent fraud, and protect users.

3.3 Payment information

Payments are processed by third-party payment service providers. We do not store full payment card numbers.
Payment providers may process payment information in accordance with their own privacy practices.

3.4 Optional marketing information

If you subscribe to marketing communications, we process contact information and preference information (e.g., opt-in status,
subscription timestamp, and interactions) to send and measure communications.

4. How we use information

We use personal information only as needed to operate our business, provide the Service, comply with law, and protect our users and systems.

5. Cookies & tracking

5.1 Essential cookies

These cookies are necessary for the Site to function (e.g., shopping cart, checkout, security) and cannot be disabled through our systems.

5.2 Analytics and advertising cookies

If enabled, these cookies help us understand Site usage and measure marketing. Some advertising partners may use cookies to help deliver and measure ads.
You can typically manage these cookies via cookie settings (where available) and your browser controls.

5.3 Managing cookies

• Use the Site’s cookie banner/settings (where available) to manage non-essential cookies.
• You can also delete or block cookies using your browser settings. Blocking essential cookies may impact Site functionality.
• If your browser supports “Global Privacy Control” (GPC), we will process it where required by applicable law.

6. How we share information

We may share personal information as needed to operate the Site and fulfill orders, including with:

• Payment service providers (to process payments and refunds).
• Shipping and logistics providers (to deliver orders and handle returns).
• IT, hosting, and security providers (to operate the Site, store data, maintain backups, and protect systems).
• Customer support and communications tools (e.g., email delivery for order updates and newsletters, where used).
• Professional advisors (legal, tax, and audit) as necessary.
• Authorities or other parties when required by law or to protect rights, safety, and security.

We do not sell personal information for money. We may share limited information with analytics and advertising partners where enabled. Depending on your state of residence, such sharing may be considered “selling” or “sharing” for targeted advertising, and you may have the right to opt out as described in Section 9.

7. Information storage and processing

This Site is operated from China. If you access or use the Site, your personal information will generally be collected, stored, and processed in China.

Where it is necessary to provide services, fulfill orders, process payments, arrange logistics, provide customer support, or ensure the secure and stable operation of the Site, we may share personal information with third-party service providers. We will require such parties to handle and protect your personal information in accordance with applicable laws and regulations.

If it is necessary to transfer your personal information outside of China, we will do so in accordance with applicable laws and regulations, and will take required measures to protect your personal information.

8. Retention

• We retain personal information for as long as necessary to provide the Service and for the purposes described in this Policy.
• Order, invoice, and tax-related records may be retained as required by applicable law and for legitimate business purposes.
• Marketing preference records are retained to honor your choices and demonstrate compliance.

9. Your privacy rights

In accordance with applicable laws and regulations of China, including the Personal Information Protection Law (PIPL), you may have the following rights regarding your personal information:

• Right to know and decide: You have the right to be informed about and decide how your personal information is processed.
• Right to access and copy: You may request access to or obtain a copy of your personal information.
• Right to correct or supplement: You may request correction or completion of inaccurate or incomplete personal information.
• Right to delete: You may request deletion of your personal information under circumstances provided by law.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time.
• Right to restrict or refuse processing: You may request restriction or object to certain processing activities.
• Right to data portability: Where required by law and technically feasible, you may request transfer of your personal information.

We will respond to your request within the time limits required by applicable laws.

No sale of personal information

We do not sell your personal information. We will not provide your personal information to third parties for marketing purposes without your explicit consent.

We may share necessary information with service providers (such as payment processors, logistics providers, and technical service providers) strictly for the purpose of providing services, and such parties are required to protect your information in accordance with applicable laws.

How to submit a request

To exercise your privacy rights, please contact us at:

Email: help@qulmer.com

We may need to verify your identity before processing your request.
If you appoint an authorized representative to submit a request on your behalf, we may require additional verification documents as required by applicable laws.

Marketing communications

You may opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

11. Children

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Last updated” date at the top indicates when this Policy was last revised. If changes are material, we will take reasonable steps to provide additional notice where appropriate.