Policy

Returns & Refunds

We stand behind our quality standards. If something isn’t right after delivery, please contact our team at help@qulmer.com.

Return window Returns are accepted within 30 days from the date of delivery.
Refund timing Up to 7 business days after inspection
Important Use the return address provided by support

Return Process

Following the steps below helps prevent delays.

  1. Email support to start a request

    Please include the following:

    • Order number
    • SKU or product name
    • Reason for return

  2. Receive instructions and the correct return address

    Orders may be cancelled before shipment. For orders cancelled before shipment, a full refund will be issued. Once an order has shipped, cancellation is no longer possible.

  3. Inspection and resolution

    Once the return is received, we will email you a confirmation and process a refund or arrange a replacement, depending on your request and eligibility.

Return Policy

Returns or exchanges may be requested within 30 days of delivery. You may schedule a courier pickup or drop the parcel at your local post office.

Common non-quality reasons

  • Item did not meet expectations
  • Size did not fit
  • Color appeared different than expected
  • Change of mind / no longer needed
  • Wrong item or quantity ordered
  • Product details not reviewed before purchase

Damaged or defective on arrival

If an item arrives damaged or appears defective, please take clear photos and contact help@qulmer.com. We will offer a replacement or refund based on the assessment.

Important: Please contact support before returning any items to receive the correct return address. Returns sent to the address shown on the parcel will not be processed.

Shipping Cost Responsibility

Whether return shipping is reimbursed depends on the reason for the return:

  • Our responsibility: shipping may be reimbursed.
  • Customer responsibility: shipping is not reimbursed and must be paid by the customer.
  • Fees vary by courier and service level selected.

Refund Policy

Refund eligibility depends on order status and the nature of the issue.

Covered errors or defects

Printing errors, damage, or defects caused by production or shipping are covered by us. Eligible cases receive a full refund, and return shipping may be reimbursed.

Order cancellation

  • Orders may be cancelled before shipment. For orders cancelled before shipment, a full refund will be issued. Once an order has shipped, cancellation is no longer possible..

Lost-in-transit packages

If a package is confirmed lost during transit, we will issue a full refund.

Address issues

  • If the courier cannot deliver due to an invalid/unrecognizable address, the parcel may be returned to our warehouse.
  • Reshipment fees may apply after the address is confirmed.
  • If an incorrect address was provided and not corrected in time, the customer is responsible for related loss.

Condition on return

Items returned with signs of use, stains, pet hair, deodorant, perfume, or cosmetic residue may be rejected and may not qualify for a refund.

Refund posting timeframe

After we receive and inspect the return, refunds typically appear within up to 7 business days, depending on your payment provider’s processing time.

Return Labels

Label availability depends on responsibility for the return.

Defective products (our responsibility)

  • If an item is defective or damaged during shipping, we will treat it as our responsibility.
  • When applicable, we will provide a downloadable/printable prepaid label.

Customer responsibility

  • If the wrong product/size was chosen or the item is no longer needed, the return is the customer’s responsibility.
  • Shipping costs are not reimbursed.

Need assistance?

Email our customer service team and we will guide you through the next steps.

Contact: help@qulmer.com