Shipping & Order Handling

We aim to handle every order from qulmer.com with care and efficiency. The steps below outline how your order is prepared, shipped and delivered, as well as how you can follow its progress.

Please note:Any applicable sales tax will be calculated and shown at checkout. Import duties and VAT are not charged to customers.

Order processing and shipping flow

Order Handling

Average processing time for all destinations: 1–2 business days (excluding weekends and public holidays).

Transit Time

Estimated shipping time for most orders: 7–14 business days, depending on the destination and local logistics.

Total Delivery Window

From placement to delivery, orders are typically delivered within 8–16 business days for all supported countries.

Payment Confirmation

After your payment has been authorised and verified by our system and the payment provider, a confirmation email is sent to the address used at checkout. This email confirms that your order has been successfully received.

Order Processing

Our fulfilment team prepares your items for dispatch once payment has been confirmed. For most orders, this preparation period takes approximately 1–2 business days. Orders placed close to weekends or public holidays may require additional handling time.

Shipping & Delivery

When your order leaves our warehouse, you will receive a shipping notification containing the tracking number. Parcels generally take 7–14 business days to reach their destination. Shipping fee: a charge of $8.8 applies if the total order amount is below $88. Orders with a value of $88 or above qualify for free standard shipping. Our system selects the most suitable carrier based on the destination, product size and weight. Addresses containing “PO Box” may be subject to carrier restrictions. If the chosen logistics provider cannot deliver to a PO Box, the order will be placed on hold and our customer service team will contact you to update the address or arrange cancellation.

Tracking Your Order

As soon as your parcel is dispatched, a tracking number will be sent to you by email. Tracking information is usually available within 72 hours after you receive the shipment notice. You can check the latest status of your shipment at any time via our tracking page. Please visit Track Order and enter the required details. If there is no update for an extended period or you have any concerns, you are welcome to contact us so that we can review the shipment with the carrier.

Possible Causes of Delay

While most shipments are delivered within the estimated timeframe, external factors can occasionally lead to delays in tracking updates or delivery:
  • Adverse weather conditions, such as heavy rain, storms, flooding or other natural events.
  • Local disruptions including strikes, official holidays, major public events or international conferences.
  • High-season pressure on logistics networks, including limited flight capacity or staffing constraints.

Contact Information

If you require assistance regarding shipping, delivery or your order status, you can reach us using the details below:
  • Address: Room 106 & 107, Building 5, Intersection of Huaming North Road and Second Ring Road, Yutan Street, Ningxiang City, Changsha, Hunan Province (E20047)
  • Telephone: +86 18106965392
  • Email: help@qulmer.com
We aim to respond to enquiries as promptly as possible and will provide any available updates from the carrier if your shipment requires further investigation.